I just ordered a new item but my order is taking longer than normal. Is there an issue?
Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on your order shipments and will inform you if we cannot meet the delivery date.
My order is not going through! What's going on?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
Can I return items that were purchased on sale?
All sale items are FINAL SALE and cannot be returned.
When will my order ship?
Most orders ship within 1-3 business days of purchase. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a sale will ship within 5 business days. Shipping times may vary due to availability of merchandise. Remember, orders are not shipped on the weekends or holidays! For more information, visit our Shipping page.
Does MICHI issue price adjustments on full price items that were discounted after purchased at full price?
We understand it can be frustrating to order an item, and then notice it go on sale. MICHI does not issue any price adjustments on regular priced items that go on sale.
Oops! I need to change something on my order.
If you need to change or cancel your order, please contact us immediately at firstname.lastname@example.org. Include your order number and “Change to Order” in the subject line.
I just placed an order on michiny.ca. Can I add something else?
We cannot add items to an existing order. Please place a new order for the item contact us immediately at email@example.com. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order and will do our best to consolidate shipping all your items together.
My favourite item is sold out! Will it come back in stock?
If the style or size you are looking for is sold out, please contact us at firstname.lastname@example.org to be added to the Waitlist so that we can notify you when it becomes available. If that style is no longer being produced, our Customer Service team will let you know!
When is your next collection launching?
We create four collections per year: Spring/Summer, Pre-Fall, Fall/Winter and Resort, as well as a selection of michiny.com exclusives. To be the first to know, sign up for The MICHI Edit. To sign up, scroll to the bottom of this page and hit the 'SUBSCRIBE' button to enter your your email address.
I sent my item back for a refund. How long until I get my money back?
Once we have received your package, your refund will be processed within 3 business days. You will be notified via email when this transaction has taken place. Please note that it may take a few business days for the refund to show up on your bank statement.
Where is my order confirmation?
As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your junk folder and add email@example.com to your safe sender list.
Why isn't my discount code working?
Discount codes cannot be combined with other offers, discount codes, or credit codes. If you are applying it to a full priced item and you are still experiencing an issue, please reach out to our Customer Care team at firstname.lastname@example.org.
Will my parcel be charged International taxes and duties?
MICHI product ordered on michiny.ca ships domestically in most cases, and we do our best to make this happen with each order. When orders ship domestically, customers will not be charged duties or taxes. In some cases, due to style allocation, Canadian orders will ship internationally, and customers may be charged duties and taxes. In these cases, customers will be contacted by our customer service team, in advance of their order shipping, and provided with options for how they would like to proceed. Soon, all orders will be shipped from Canada!
MICHI cannot control these potential charges and is not responsible for any duties/taxes applied to your package. To avoid any surprises, please contact your local customs office to determine the charges before you place your order with us! If you refuse a shipment from MICHI, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If you want us to re-send the package, you will also be responsible for the shipping costs for a second try!