Shipping times for all shipping methods do not include order processing time. Please note that it will take 1-2 business days to process your order before it ships. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a sale will ship within 5 business days.
If you wish to cancel or modify your order, please email firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request. However, once an order has been shipped, we are unable to make any changes.
If you would like to return an item, please email email@example.com, quoting your order #, within thirty (30) days from the date of receiving your order, so we can issue a Return Authorization # and a UPS return shipping label. *Once we receive, inspect, and restock your item we will issue you with a store credit or refund based on confirmation. Please allow up to 5-7 business days for processing once your package is delivered.
Please refer to the MICHI Return Policy on our Returns page if you wish to change an order after it has been shipped. Once shipped, we are unable to reroute deliveries. MICHI is not responsible if the customer provides an incorrect or incomplete shipping address. MICHI is not responsible for lost and stolen packages once the order has received a tracking number as this is now out of our control. We recommend selecting a reliable shipping address where your parcel can be delivered and received and accurately tracked.
|CANADA||Domestic - Standard (3-6 Business Days)||
FREE (on orders $200 or more)
$9.99 (on orders < $200)
|Domestic - Expedited 2 Day (2 Business Days)||$25.00|
|Domestic - Express (1 Business Day)||$35.00|
Taxes and Duty
MICHI product ordered on michiny.ca ships domestically in most cases, and we do our best to make this happen with each order. When orders ship domestically, customers will not be charged duties or taxes.
In some cases, due to style allocation, Canadian orders will ship internationally, and customers may be charged duties and taxes. In these cases, customers will be contacted by our customer service team, in advance of their order shipping, and provided with options for how they would like to proceed.